Customer Support
How can I contact your Customer Service Team?
How can I contact your Customer Service Team?
To contact our customer service team, please reach out to us at wecare@readsuniforms.com or call us at 828-412-8999, or text us at the same number. We’re here to assist you with any questions or concerns you may have. We look forward to hearing from you!
What are your Customer Service hours?
What are your Customer Service hours?
Our customer service team is available to assist you Monday through Friday from 10:00 AM to 6:00 PM Eastern Time. If you require assistance outside of these hours, please email us at wecare@readsuniforms.com, and we will get back to you as soon as possible during our next business hours.
Do you offer live chat support?
Do you offer live chat support?
Our chat feature is a quick and easy way to get in touch with our team. While it’s not monitored live, you can leave us a message anytime and we’ll follow up as soon as possible. You’ll also find instant answers to some of our most common questions right in the chat. Just look for the waving hand in the bottom left corner. Prefer to reach us another way? Call or text 828-412-8999 or email wecare@readsuniforms.com
General Information
What makes your Products/Services unique?
What makes your Products/Services unique?
What makes Read’s Uniforms unique is our holistic approach to uniform solutions. We go beyond simply providing garments by offering expert consulting services to develop and implement tailored uniform programs that reflect each customer’s professional image and brand identity. Our extensive selection of high-quality apparel from trusted brands ensures that every employee’s need for comfort, durability, and style is met. Additionally, we offer a range of customization options, including alterations, embroidery, and screen printing, to elevate our customers’ brands and ensure their uniforms stand out. Our commitment to exceptional customer service and attention to detail sets us apart, ensuring a seamless experience for our customers every step of the way. From consultation to delivery, Read’s Uniforms is dedicated to exceeding expectations and providing personalized solutions that meet the unique needs of each customer.
Do you have a physical store, or do you sell exclusively online?
Do you have a physical store, or do you sell exclusively online?
We proudly serve customers online, through 19 retail locations across the Southeast, and with our regional “Shop at Work” mobile units. This multi-channel approach makes it easy to shop however it works best for you—online, in-store, or right at your workplace. Our mobile units visit select facilities within the regions we serve, bringing a curated selection of scrubs, shoes, and accessories directly to you. Explore our locations page to find the store nearest you or check above to see if we’ll be visiting your facility.
Where is your Company located?
Where is your Company located?
Our company is headquartered in the beautiful city of Asheville, North Carolina. In addition to our main office, we proudly operate 19 retail locations concentrated in the Southeast region of the country. This strategic presence allows us to closely connect with our customers in that area, offering them a local and personalized shopping experience. For more information and to find a store near you, please visit our Locations Page.
Ordering
How do I place an Order?
How do I place an Order?
We’ve made ordering as convenient as possible to suit your preferences. You can easily place an order in three simple ways:
- Online: Visit our website and browse our wide selection of products. Once you’ve found what you need, simply add the items to your cart and proceed to checkout. Our secure online ordering system ensures a smooth and hassle-free experience.
- Call: Prefer to speak with a member of our team directly? Feel free to give us a call at 828-412-8999. Our friendly customer service representatives will be happy to assist you in placing your order over the phone.
- Email: If you have any questions or specific requirements, you can also reach out to our customer service team via email at wecare@readsuniforms.com. They’ll be more than happy to help you with your order or address any inquiries you may have.
Whichever method you choose, we’re here to make the ordering process as easy and convenient as possible for you.
Can I modify or cancel my Order after placing it?
Can I modify or cancel my Order after placing it?
Please contact our customer service team at wecare@readsuniforms.com or call us at 828-412-8999 as soon as possible if you need to modify or cancel your order. We’ll do our best to accommodate your request, but once an order has been processed and shipped, changes or cancellations may not be possible. We’re committed to providing exceptional service and will work with you to find a satisfactory solution.
What happens if my Order is on Backorder?
What happens if my Order is on Backorder?
Items featured on our website are usually in stock; however, on rare occasions, an item may be unexpectedly on backorder. If this occurs, we will promptly contact you via your preferred method of communication to inform you of the delay. We understand the importance of transparency and will keep you updated throughout the process. If you have any questions or concerns about a backordered item, please feel free to reach out to our customer service team at wecare@readsuniforms.com or call us at 828-412-8999
What options are available for Group Orders?
What options are available for Group Orders?
At Read’s Uniforms we specialize in accommodating large group orders. Our options include personalized assistance from our team of sales representatives, on-site mobile pop-up stores for added convenience, consulting services to tailor orders to your group’s needs, and private web stores for easy and secure purchasing. Contact us to learn more about how we can assist with your group order needs.
Can I get Embroidery on my online Order?
Can I get Embroidery on my online Order?
At the moment, we’re currently only offering embroidery services in-store. However, we’re working diligently to make this convenience available for online orders too. If you have any specific embroidery requests or would like more information, please give us a call at 828-412-8999. Our team will be happy to assist you and provide further details on how we can accommodate your needs.
What Payment Methods do you accept?
What Payment Methods do you accept?
We accept all major credit cards along with accelerated checkout options like Shop Pay, Apple Pay, Google Pay, and Afterpay. Payments are securely processed through Shopify. You may have the option to save your payment details for faster checkout, but Read’s does not store or have access to your full card information.
What is Afterpay?
What is Afterpay?
What is Installments with Afterpay?
Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com
How do I use Installments with Afterpay?
Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments with Afterpay?
Installments with Afterpay can only be applied to purchases made on shopreadsuniforms.com website.
Payment options depend on purchase amount.
How does the payment schedule work?
For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.
For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ.
When will my items be delivered if I use Installments with Afterpay?
Afterpay orders are delivered pursuant to delivery time frames presented by Read’s Uniforms after you complete your order online.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on shopreadsuniforms.com using installments by Afterpay.
How do I return or exchange an item purchased using Installments with Afterpay?
Subject to Read’s Uniforms return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Read’s Uniforms Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
What happens if I don’t pay my Afterpay instalments on time?
You will be prevented from using Afterpay and you may be charged a late fee.
What happens if i have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed.
If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.
Does Afterpay charge interest?
Pay-in-4 purchases are always interest-free.
Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay’s Privacy Policy.
What is Shop Pay?
What is Shop Pay?
Shop Pay is a fast, secure checkout option powered by Shopify that lets you save your email, shipping, and payment details for quicker purchases. It also allows you to track orders and, in some cases, split your purchase into payments.
What is the option to pay in installments on Shop Pay?
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR (United States and Canada), or monthly installments with no hidden or late fees (United States, Canada, and United Kingdom).
Disclosure: Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
Debit cards are accepted as a payment method for Shop Pay Installments orders in all countries. In some countries, credit cards might also be an available payment method for certain Shop Pay Installments orders.
Is there a limit to how much I can spend on a single Shop Pay Installments order?
Is there a limit to how much I can spend on a single Shop Pay Installments order?
Yes. In the United States and Canada, $30,000 USD or CAD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.
Are there late fees?
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I miss an installment payment?
What if I miss an installment payment?
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future.
If you have questions about a missed installment payment, then visit Affirm’s Shop Pay Installments Help Center for customers in Canada, the United States, or the United Kingdom.
What if I make a return on a purchase made through installments with Shop Pay?
What if I make a return on a purchase made through installments with Shop Pay?
To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.
Have more questions about Shop Pay?
Have more questions about Shop Pay?
For more information about Shop Pay Installments, visit Affirm’s Shop Pay Installments Help Center for customers in Canada, the United States, or the United Kingdom.
Is it safe to use my credit/debit card on your website?
Is it safe to use my credit/debit card on your website?
Yes, it is safe to use your credit or debit card on our website. We employ industry-standard encryption and secure payment gateways to ensure the security of your personal and financial information.
Shipping
What shipping options are available, and how much do they cost?
What shipping options are available, and how much do they cost?
For shipping, we offer free standard ground shipping on orders over $99. All orders are shipped via standard ground UPS. We do not offer expedited shipping at this time. If you have any questions regarding our shipping options or need further assistance, please don’t hesitate to contact us.
How long does Delivery take?
How long does Delivery take?
Delivery typically takes 7-14 business days, depending on your location. Please note that delivery times may vary. We use UPS as our preferred shipping carrier to ensure reliable and efficient delivery. If you have any specific inquiries about delivery times, feel free to reach out to us for more information.
Do you offer international Shipping?
Do you offer international Shipping?
No, at this time we do not offer international shipping. We currently only ship within the contiguous United States. If you have any further questions about shipping, please don’t hesitate to contact us.
How can I track my order?
How can I track my order?
Once your order has been shipped, we will send you an email containing tracking information. This will allow you to track your order and monitor its progress until it arrives at your designated address. If you have any further questions about tracking your order, please feel free to reach out to our customer service team for assistance.
What happens if my Order is lost in transit?
What happens if my Order is lost in transit?
In the rare event that your order is lost in transit, please reach out to our customer service team immediately. While we are not liable for lost packages once they have been handed over to our shipping carrier, we deeply value your satisfaction and will work diligently to resolve the issue. We will assist you in contacting the shipping carrier to initiate an investigation and determine the next steps. Your trust is important to us, and we are committed to ensuring your shopping experience with us is positive and hassle-free.
Returns, Refunds, Exchanges
What is your return policy?
What is your return policy?
We accept returns within 45 day of receipt for most items in new, unused condition. Some items, such as personalized or sale items, may not be eligible for return. Please refer to our Return Policy page for more details.
How can I return a product?
How can I return a product?
To return a product, please follow the instructions on our Returns page. This typically involves contacting our customer service team, repackaging the item(s), and shipping them back to our warehouse.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 45 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Product Information
Where can I find size or fit information?
Where can I find size or fit information?
Finding the right size and fit is crucial for a great shopping experience, especially with our diverse range of unique brands, each with its own fit. To assist you in selecting the perfect size, we encourage you to click on the size chart icon located on the product detail page. These size charts provide detailed measurements and fit guidance specific to each brand, helping you make an informed decision.
If you’re still unsure about sizing or need further assistance, our dedicated customer service team is here to help. Don’t hesitate to reach out to us for personalized assistance or recommendations. And remember, if you need a different size, our hassle-free return policy allows you to easily return the item and place a new order for the correct size. Your satisfaction is our top priority, and we’re committed to ensuring you find the perfect fit.
How should I care for my products (washing instructions, etc)?
How should I care for my products (washing instructions, etc)?
Please follow the care instructions provided on the label of each product. These instructions are tailored to ensure the best maintenance and longevity of your items. If you have any questions, feel free to reach out to our customer service team for assistance.
Accounts
Do I require an account to place an order?
Do I require an account to place an order?
No, you do not need an account to place an order—you can check out as a guest anytime. Creating an account through our secure Shopify checkout is optional and makes it easier to track orders, view your order history, and enjoy a faster checkout experience. You can also access your account using a one-time code sent to your email—no password required.
How do I create an account?
How do I create an account?
You can create an account during checkout or by clicking the account icon at the top of the page. Simply enter your email, and Shopify will send you a secure one-time code to log in—no password needed.
Privacy & Security
How do you use my Personal Information?
How do you use my Personal Information?
We take your privacy seriously and use your personal information only for purposes outlined in our Privacy Policy. This may include processing your orders, improving our services, and communicating with you about promotions or updates related to our products. Rest assured, we never share or sell your information to third parties without your consent. Your trust is important to us, and we’re committed to keeping your information secure. You can review our full Privacy Policy on our website for more details.
What is your Privacy Policy?
What is your Privacy Policy?
Our Privacy Policy outlines how we collect, use, and protect your personal information. For full details, please visit our Privacy Policy. We take your privacy seriously and are committed to keeping your information secure. If you have any questions or concerns, please don’t hesitate to contact us.
How do you ensure the security of my data?
How do you ensure the security of my data?
We take several measures to ensure the security of your data. These include using industry-standard encryption protocols to safeguard your information during transmission, regularly updating our security systems to protect against vulnerabilities, and limiting access to your data to authorized personnel only. Additionally, we adhere to strict internal policies and procedures to prevent unauthorized access, disclosure, or misuse of your information. Your trust is important to us, and we’re committed to keeping your data safe and secure. If you have any concerns or questions about data security, please don’t hesitate to contact us.
Discounts & Promotions
How can I find out about upcoming Sales and Promotions?
How can I find out about upcoming Sales and Promotions?
To stay informed about upcoming sales and promotions, we encourage you to sign up for our newsletter. By subscribing, you’ll be among the first to know about exclusive offers, discounts, and new product launches. Don’t miss out on these exciting opportunities! Sign up in the blue bar at the bottom of the page to join our mailing list and stay updated with all the latest news and deals.
Do you offer a new subscriber Discount?
Do you offer a new subscriber Discount?
We occasionally offer special promotions for new subscribers. While offers may vary, signing up is the best way to stay in the loop on upcoming deals, new arrivals, and exclusive updates.
Do you offer Military, First Responder, or Student Discounts?
Do you offer Military, First Responder, or Student Discounts?
For inquiries regarding student, military, or first responder discounts, please contact our customer service team directly. We understand the importance of providing support to these groups and offer various options. Our team will be happy to discuss the best discount option available for your group and assist you accordingly. Feel free to reach out to us at wecare@readsuniforms.com or call us at 828-277-6380.
Can I use multiple discount codes on one order?
Can I use multiple discount codes on one order?
No, you cannot use multiple discount codes on a single order. Our system only allows for the application of one discount code per order. Additionally, discount codes cannot be used on items already subject to special pricing, such as negotiated discounts for groups. If you have any questions or need further clarification, please feel free to reach out to our customer service team.
Miscellaneous
Do you have a Loyalty Program?
Do you have a Loyalty Program?
At Read’s Uniforms, we’re dedicated to providing the best shopping experience for our customers, both in-store and online. While we currently offer a loyalty program for in-store purchases, we’re actively working on integrating it with our online platform to provide a seamless loyalty experience across all channels. However, please note that this capability is not available just yet. We appreciate your patience and understanding as we strive to enhance our services. Stay tuned for updates on our loyalty program integration, and thank you for choosing Reads Uniforms!
How can I leave a review?
How can I leave a review?
If you’d like to share your experience with us, we’d love to hear from you! Please take a moment to leave a review on our Google Business page. Your feedback helps us improve our products and services, and we greatly appreciate your support. Thank you for choosing Read’s Uniforms!
Do you collaborate with influencers or offer an Affiliate program?
Do you collaborate with influencers or offer an Affiliate program?
We’re always open to collaborations with influencers and exploring opportunities for affiliate partnerships. If you’re interested in working with us or learning more about our affiliate program, we’d love to talk! Please reach out to us at wecare@readsuniforms.com or call us at 828-277-6380. Let’s discuss how we can collaborate and create something great together.

